Unreadable Disc Error – Xbox 360 DVD Drive
Posted on August 18, 2008 by Jared
Last Wednesday, I decided I would play some GTA IV before the wife got home. So turned on the Xbox, popped in the disc, and got to it. About 20 minutes into my session, I began to hear a horrible noise coming from the DVD drive. After a few seconds of growling, a Xbox blade came across the screen saying the disc was unreadable.
Cursing under my breath, I got up from the couch to give the Xbox and game a close look. Of course, the disc was fine. I put in another game just to be sure, and got the “unreadable disc” error once again. I inserted a movie we had watched over the weekend. No dice.
What comes next is what really frustrates me. My Xbox 360 is just over a year old so I consider it to be pretty new. Also, it’s the “Elite” version, a version I had hoped Microsoft had released with confidence. Besides all that, I have never heard of DVD drives just going out like that and, if they do, it’s because they are obviously defective. In my six years of working at Dell, you want to know how many computers I had to repair because of a bad CD or DVD drive? That’s right, none.
I called 1-800-4MY-XBOX the next evening to see what my options were, even though deep down I knew that I was going to have to pay to have it repaired. After speaking my way through the automated options (which I’ve never understood why it’s better than just “pressing 1”) I got in touch with a support guy rather quickly. He walked me through some really basic troubleshooting in his best “I’m hip and young too, bro” voice and soon agreed that my Hitachi DVD drive was toast. Then he informed me that, since my Xbox was out of warranty, I could have it fixed and my warranty extended for $99.
I’ll admit, I thought about just trying to fix it myself. I mean, it’s just a DVD drive, right? Well, I did a little research and found that I’d have to buy a particular brand/model and somehow flash it with the Xbox’s key. Looked like that was going to cost me around $60 + my time, so the $99 repair fee began to sound better and better.
I plan on making another call tonight to go through with the repair. I also plan on updating this post with all of my experiences with the repair process as they happen so that other people may know what to expect. I also hope that other people who are having this same kind of problem will leave a comment for the record. Who knows, maybe this will turn out to be the same sort of thing as the Three Red Lights.
EDIT: I recently fixed my Xbox with just a touch of glue. To find out how I did it, read this article: Fix the Unreadable Disc Error. If you’re not ready to send your Xbox in for repair or attempt to fix it yourself, read about the different ways you can use your broken xbox.
If you’re ready to just get another Xbox 360, you might want to consider getting on that’s used. There’s a great list you can use to find a good used xbox at BuyUsedGear.com
Also read: When to buy a used Xbox