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	<title>GeekInspired.com &#187; Computer Support</title>
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	<description>Computer and Photography Tips</description>
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		<title>Battery Backup Power</title>
		<link>http://www.geekinspired.com/computer-hardware/battery-backup-power/</link>
		<comments>http://www.geekinspired.com/computer-hardware/battery-backup-power/#comments</comments>
		<pubDate>Mon, 07 Jul 2008 11:00:29 +0000</pubDate>
		<dc:creator>Jared Holt</dc:creator>
				<category><![CDATA[Computer Hardware]]></category>
		<category><![CDATA[Computer Support]]></category>

		<guid isPermaLink="false">http://www.geekinspired.com/?p=82</guid>
		<description><![CDATA[Battery backup units, known as UPS (uninterruptible power supplies) can save you both time and money. Retyping a report or replacing expensive computer hardware (due to power outages) can be a thing of the past with one of these units. And the best part? Battery backup units are comparably quite inexpensive, usually costing less than [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://www.geekinspired.com/wp-content/uploads/2008/07/batteries1.gif" alt="" title="batteries1" width="240" height="160" class="alignnone size-full wp-image-235" />Battery backup units, known as UPS (uninterruptible power supplies) can save you both time and money.  Retyping a report or replacing expensive computer hardware (due to power outages) can be a thing of the past with one of these units.  And the best part?  Battery backup units are comparably quite inexpensive, usually costing less than $100.<span id="more-82"></span></p>
<p>Battery backup units are like smart surge protectors; they constantly monitor the power being sent from your electrical outlet.  While power is present, the battery backup unit will charge its internal battery while powering the devices you have connected to it.  Whenever power is lost, the battery backup unit will immediately begin powering your devices with its battery.  When power from the electrical outlet becomes available again, the battery backup unit will switch back to charging the battery.  This way, your computer remains operational and you&#8217;ll have an opportunity to save your work and safely shutdown.<img src="http://www.geekinspired.com/wp-content/uploads/2008/07/battery-backup.jpg" alt="Battery Backup Unit" title="battery backup" width="160" height="102" style="float:right;"/></p>
<p>The amount of time that a battery backup unit can supply power to your equipment varies among manufacturers and models.  Obviously, the longer or more devices it can power, the more expensive the unit will cost.  However, current $80 models will keep the average computer and flat screen monitor powered up for approximately twenty minutes.  That is more than enough time to save your work and safely shutdown.</p>
<p>Some battery backup units come with software for your computer.  With this software (and usually a USB connection from the battery backup unit to the computer) your computer can be safely shutdown while unattended.  This is a great feature to have since there&#8217;s a great possibility that the power loss will happen while you are away from your home (or asleep in your bed!).<div class="goog"><script type="text/javascript"><!--
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</div></p>
<p>Another benefit of using a battery backup unit is that your hardware is protected from dips and spikes in electrical power.  Your equipment is provided with a clean stream of power, which can extend the life of the devices you have connected.</p>
<p>Also, battery backup units aren&#8217;t limited to powering computers and monitors.  If you have a home network (cable modems, routers, switches), you should consider buying an extra unit.  This way, whenever the power flashes off for a brief period of time, you can continue transferring files or browsing the internet uninterrupted.  If you&#8217;re into playing video games, consider hooking up your favorite consoles.  Losing hours spent in a game can seem nearly as crushing as losing your reports or homework!</p>
<p>So, for under $100 your unsaved work can be preserved and your equipment can last longer.  However, there is one small catch.  The batteries in your backup unit will not last forever.  You can expect to replace them every few years or less, depending on how often the battery was used.  The good news is that the batteries are very easy to replace and usually cost $30 &#8211; $50.  That&#8217;s a great bargain considering the service they provide.</p>
<p>There are many UPS manufacturers out there, but I can personally vouch for APC units.  I&#8217;ve installed numerous APC units over the past few years and have had no trouble with them at all.  The smaller units come with software (as mentioned above) that automatically shutdown the users&#8217; computers.  In fact, they came in handy just a few weeks ago when a nasty storm rolled through the area and knocked the power out.  Thankfully, the only inconvenience from the storm was having to power up a few workstations the next morning!</p>
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		<title>CSS Colors, Practices, and Theories</title>
		<link>http://www.geekinspired.com/computer-software/css-color-theory/</link>
		<comments>http://www.geekinspired.com/computer-software/css-color-theory/#comments</comments>
		<pubDate>Fri, 27 Jun 2008 11:00:23 +0000</pubDate>
		<dc:creator>Jared Holt</dc:creator>
				<category><![CDATA[Computer Software]]></category>
		<category><![CDATA[Computer Support]]></category>
		<category><![CDATA[Internet]]></category>

		<guid isPermaLink="false">http://www.geekinspired.com/?p=193</guid>
		<description><![CDATA[CSS is often thought of as a way to layout a website or position your page elements. However, CSS is just as useful in controlling the style or design of your site with the use of color. But before I get into the technicalities of it all, let&#8217;s use our imaginations for just a moment. [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://www.geekinspired.com/wp-content/uploads/2008/06/css-color-theory.jpg" alt="CSS Color Theory Image" title="css-color-theory" width="240" height="160" class="alignnone size-full wp-image-207" />CSS is often thought of as a way to layout a website or position your page elements. However, CSS is just as useful in controlling the style or design of your site with the use of color. But before I get into the technicalities of it all, let&#8217;s use our imaginations for just a moment.<br />
<span id="more-193"></span><br />
When it comes to websites, it is said (correctly, in my opinion) that content is king. Well, imagine if content were a real, living, breathing, king. Our king is standing high on a balcony addressing his people. The sort of speech he is giving is up to you; he may be an evil king tightening his grip on his subjects or a benevolent king spreading good news and cheer. Imagine either, both, or anything in between, and tell me one thing: what color are the king&#8217;s robes?</p>
<p>Humans apply style and design to just about everything. Furthermore, humans associate color with moods and ideals, and these moods and ideals may vary depending on culture and gender. The colors you choose to use with your website should align itself with the sort of audience that you want to attract. First, let&#8217;s look at how to apply colors to page elements and then a closer at how colors are associated with moods and ideals across gender and culture.</p>
<h2>Applying Color to Page Elements with CSS</h2>
<p>There are several different methods of assigning colors in CSS. Some of these methods are easier to read and understand while others offer more flexibility (and are used more often).</p>
<p><strong>Using Color Names</strong><br />
You can assign a color simply by using one of the 16 color names in your CSS definition.  The colors are: white, black, silver, gray, red, maroon, purple, fuchsia, blue, navy, teal, aqua, yellow, green, lime, and olive.  You assign them in the following manor:<br />
<code><br />
color: red;<br />
</code><br />
If you were assigning them to a paragraph tag, you would do it like this:<br />
<code><br />
p {color: red;}<br />
</code></p>
<p><strong>Using RGB Values by Percentage</strong><br />
You can assign a color by defining the RGB (Red Blue Green) values separately with percentages.  For example, this would give you a shade of purple:<br />
<code><br />
color: rgb(90%, 48%, 90%);<br />
</code></p>
<p><strong>Using RGB with Literal Values</strong><br />
This option allows you to use the literal RGB values to assign a color.  The following code results in a pretty orange color:<br />
<code><br />
color: rgb(245, 178, 17);<br />
</code></p>
<p><strong>Using Hexadecimal Values</strong><br />
Hexadecimal values have been around for a long time and are used in other applications and programming languages.  If you use Photoshop or do any programming, you&#8217;ve probably seen these before.  Using hex values seems to be the most popular, so I&#8217;ll spend a little more time explaining it.</p>
<p>Hex values use the following format: <code>#RRGGBB</code>, which defines a pair of digits for Red, Green, and Blue.  Unlike base 10 (which is how most humans make measurements), hexadecimal is base 16.  The values range from 0 to 9, and then A to F (which simply take the place of 10 to 15).  Since hexadecimal uses a pair of base 16 numbers to represent a number, 256 (16 x 16) separate values are possible for each color, and 16,777,216 (256 x 256 x 256) combinations. That&#8217;s a lot of colors!</p>
<p>To make the point clear, <code>#FF0000</code> is pure red, <code>#00FF00</code> is pure blue, and <code>#0000FF</code> is pure green.</p>
<p>Here&#8217;s a tip for hex colors if color values are in pairs.  You can use a shorthand format to reduce a value like <code>#44FF22</code> to <code>#4F2</code> by using only the first value in each pair.<br />
<div align="center" style="text-align:center;"><script type="text/javascript"><!--
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</div><br/><br/></p>
<h2>Color Associations Among Cultures and Gender</h2>
<p>People associate colors with different feelings or ideals and these can vary between genders and across cultures.  Numerous studies have been done to see which colors are interpreted in what ways.  The table below lists common colors and their associations.</p>
<div class="center" style="margin-left:100px;">
<p><strong>Common Colors and their Associations</strong></p>
<table width="400" border="0" class="center">
<tr>
<td width="120" bgcolor="#333399">
<div align="left"><span style="color:#fff;">&nbsp;<strong>Color</strong></span></div>
</td>
<td width="270" bgcolor="#333399">
<div align="left"><span style="color:#fff;">&nbsp;<strong>Associations</strong></span></div>
</td>
</tr>
<tr>
<td>White</td>
<td>Purity, clean, precision, innocence, sterilty </td>
</tr>
<tr>
<td>Black</td>
<td>Power, sophistication, mystery, fear, death </td>
</tr>
<tr>
<td>Gray (or Silver) </td>
<td>Futuristic, Intelligence, modesty, sadness </td>
</tr>
<tr>
<td>Brown</td>
<td>Comfort, reliability, earth, endurance </td>
</tr>
<tr>
<td>Violet</td>
<td>Royalty, religion, mystery </td>
</tr>
<tr>
<td>Yellow</td>
<td>Hope, optimism, philosophy, cowardice </td>
</tr>
<tr>
<td>Orange</td>
<td>Fun, happiness </td>
</tr>
<tr>
<td>Green</td>
<td>Earth, nature, health, renewal, jealousy </td>
</tr>
<tr>
<td>Blue</td>
<td>Trust, secure, order, clean, conservative </td>
</tr>
<tr>
<td>Red</td>
<td>Energy, love, power, passion, aggression </td>
</tr>
</table>
</div>
<p><br/><br />
Colors can have different meanings to different people depending on their culture and gender.  This next table lists common colors and their significance to different cultures as well as their preference among men and women.</p>
<div class="center" style="margin-left:100px;">
<strong>Influences of Color in Gender and Cultures</strong></p>
<table width="400" border="0">
<tr>
<td width="119" bgcolor="#333399"><span style="color:#fff;">&nbsp;<strong>Color</strong></td>
<td width="271" bgcolor="#333399"><span style="color:#fff;">&nbsp;<strong>Influence in Culture and Gender</strong></td>
</tr>
<tr>
<td valign="top">White</td>
<td valign="top">Purity, chastity in Western society. Mourning and death in many Asian cultures. </td>
</tr>
<tr>
<td valign="top">Black</td>
<td valign="top">Mourning, death in most Western cultures (and many others). </td>
</tr>
<tr>
<td valign="top">Brown</td>
<td valign="top">Usually a neutral color in most cultures and in gender. </td>
</tr>
<tr>
<td valign="top">Violet</td>
<td valign="top">In Europe, associated with mourning, but is also associated with alternative religions (so it could be controversial). </td>
</tr>
<tr>
<td valign="top">Yellow</td>
<td valign="top">A sacred, imperial color in Asian cultures. Women often prefer yellow to orange and associate it with optimism and warmth. </td>
</tr>
<tr>
<td valign="top">Orange</td>
<td valign="top">Most men prefer orange to yellow. Orange can have a strong emotional tie to the Irish, as it represents Protestantism. </td>
</tr>
<tr>
<td valign="top">Green</td>
<td valign="top">Associated with money and wealth in the United States. Green has strong emotional ties in Ireland, as it represents Irish Catholic. Most women can identify more named shades of green than men. </td>
</tr>
<tr>
<td valign="top">Blue</td>
<td valign="top">In many Eastern countries, blue is the color of immortality. It is also the color of holiness for the Jews and represents Krishna in Hinduism. It is revered throughout the world and is probably the most globally safe color. Most men prefer blue to red. </td>
</tr>
<tr>
<td valign="top">Red</td>
<td valign="top">Red is the color of good luck in China and is intensified when mixed with white. Most women prefer red to blue. </td>
</tr>
</table>
</div>
<p><br/></p>
<p>I hope this has helped you to learn the different ways to style your site with colors in CSS, as well as the impact color choices can have on your audience.  I&#8217;ve listed a few references below that will help you with your colors as well as CSS in general.  Also, if you&#8217;re new to CSS and want a good introduction to the subject, see my other article: <a href="http://www.geekinspired.com/computer-software/css-basics-the-first-5-steps-towards-mastery/">CSS Basics &#8211; The First 5 Steps Towards Mastery</a></p>
<p><strong>References</strong></p>
<ul>
<li><a type="amzn" asin="0321525566">Stylin&#8217; with CSS: A Designer&#8217;s Guide</a> by: Charles Wyke-Smith</li>
<li><a type="amzn" asin="0321303474">The Zen of CSS Design</a> by Dave Shea and Molly E. Holzschlag</li>
</ul>
<p><strong>Other Helpful Color Sites</strong></p>
<ul>
<li><a href="http://www.colorcom.com/" target="_blank" onclick="urchinTracker('/outgoing/www.colorcom.com/?referer=');">Colorcom</a></li>
<li><a href="http://www.webexhibits.org/causesofcolor/" target="_blank" onclick="urchinTracker('/outgoing/www.webexhibits.org/causesofcolor/?referer=');">Causes of Color</a></li>
</ul>
]]></content:encoded>
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		<title>3 Tips for an Improved Help Desk Experience</title>
		<link>http://www.geekinspired.com/computer-support/3-tips-for-an-improved-help-desk-experience/</link>
		<comments>http://www.geekinspired.com/computer-support/3-tips-for-an-improved-help-desk-experience/#comments</comments>
		<pubDate>Thu, 22 May 2008 18:10:46 +0000</pubDate>
		<dc:creator>Jared Holt</dc:creator>
				<category><![CDATA[Computer Support]]></category>

		<guid isPermaLink="false">http://www.geekinspired.com/?p=69</guid>
		<description><![CDATA[It is a vicious cycle. We buy a product, the product does not work, we call for support. Does that just about sum it up? Companies spend a large percentage of their income on supporting consumers who may have bought a &#8220;lemon.&#8221; Unfortunately, companies also have to help out those individuals who are&#8230; well, let&#8217;s [...]]]></description>
			<content:encoded><![CDATA[<p><a href='http://www.geekinspired.com/computer-support/3-tips-for-an-improved-help-desk-experience'><img src="http://www.geekinspired.com/wp-content/uploads/2008/05/help-desk.jpg" alt="help desk" title="help-desk" width="240" height="160" class="alignleft size-full wp-image-130" /></a>It is a vicious cycle.  We buy a product, the product does not work, we call for support.  Does that just about sum it up?  Companies spend a large percentage of their income on supporting consumers who may have bought a &#8220;lemon.&#8221;  Unfortunately, companies also have to help out those individuals who are&#8230; well, let&#8217;s just say <em>less informed</em>.<br />
<span id="more-69"></span><br />
While I cannot help you get a refund for your busted mp3 player, I <em>can</em> help you help yourself.  I&#8217;ve worked in tech support for a small organization for some time now; even longer for my friends and family.  Just when I think I&#8217;ve heard it all, the phone rings.  So begins my request to unravel a new computer riddle.<!--more--></p>
<p>There are 3 tips you can use to improve your help desk experience (and in turn, help you get on with your day):</p>
<ol>
<li><strong>Learn the lingo</strong>.  This is something you should do before you have a need to call for help.  It can turn a ten minute conversation into a one minute fix.  You probably use and <em>depend</em> on a functioning computer every day.  Why wouldn&#8217;t you at least want to learn what things are called?  Think about it.  You depend on a car (or a bus, a subway, a train) to get to work, right?  I am sure you know that a car has tires. I am also sure that you know that a car has windshield wipers.  These are simple things that people who drive cars know.  You might not know how they work, but you know what they are called.  That is all I, and other IT folk, are asking of you.</li>
<li><strong>Explain in the clearest way possible what has happened.  </strong>The solution most often lies in the details.  The guy on the other end of the phone or email message can&#8217;t read your mind (it&#8217;s true!).  Before you call or send an email asking for help, make sure you can at least explain what you were doing before the problem started.  Believe it or not, saying something is &#8220;slow&#8221; does not help us figure out anything.  Details, details, details!  Also note how tip #1 comes into play here.  If you know what things are called, you can probably sum up your troubles in one quick sentence.</li>
<li><strong>Be patient and try not to become upset.</strong>  The brilliant people manning the help desk are there <em>because things go wrong</em>.  We are here to help you with your problems.  When you call for computer help, please be patient; especially if you are not exercising tips #1 and #2.  Also, please don&#8217;t yell or cry.  While it may help you to feel better, it does not help us to troubleshoot your problem. &#8220;Nothing is perfect&#8221; is a fact of life and the world of computing is no exception.  Please, don&#8217;t take it out on us.</li>
</ol>
<p>So there you have it.  I guarantee that if you put these three tips into practice, your help desk team will be able to get you back up and running more quickly than ever.</p>
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